Returns & Refunds Policy
Essential Nutrition is committed to making your shopping experience as easy and stress-free as possible. If you are not satisfied with your purchase, you can simply return the products for a refund within the policies outlined below. Our return policy is in accordance with Australian Consumer Law. All returns must be returned within 7 working days of parcel receipt. Please keep your receipt or order number handy while contacting us as it will help us locate your purchase.
Fault or Damage:
Any faulty or damaged stock will be replaced at no charge. We need to be notified of any faults or damage within 3 working days from when the product is received. Please call our Customer Service Team before returning any items.
Incorrect Product delivered:
Any orders received incorrectly through the fault of Essential Nutrition, will be replaced at no charge. This can be refunded if informed within 3 working days of dispatch and incorrect goods returned to Essential Nutrition within 7 working days. The product needs to be unopened upon on return receipt.
Change of Mind:
Essential Nutrition is happy to offer a return if you change your mind, but also reserves the right to decline a return if the requirements are not satisfied within our policies. Product can be refunded (less the postage charge) if:
- Essential Nutrition is notified in 3 working days of receipt
- Must be returned within 7 days of parcel receipt
- Must be in its original packaging, unopened, unused
- Return postage will need to be paid for by the customer.
Orders cancelled at the request of the customer may incur a fee of $10 or 10% of the order value (whichever is greater). This is chargeable at the discretion of management. Cancelling orders that have been shipped must be posted back to us, at the expense of the customer. The product to be returned must be packed securely and must be sent via registered post in order for you to be able to track the parcel.
Please note that the customer will be responsible for the product until it is received by us. Products that have been tampered with cannot be refunded. Postage costs will not be refunded.
If you used your credit card to purchase online, your approved refunds must be processed on the same credit card.
NOTE: All returns will need to be confirmed with us first before returning the products. Unauthorised returns may be refused. No item will be refunded until received by us.
Our customer service team can be reached via email or phone (Monday to Friday between 9am to 5pm AEST):
Phone: +61 2 9091 0264
Posting Your Returns:
1/9 Apollo Street
Warriewood NSW 2012